Terms & Conditions

Tour duration, flight times and inclusions may vary due to weather conditions, volcanic activity and passenger loadings. Excursion landings are undertaken at your own risk and such landings are at your pilot’s sole discretion.

Weight Clause

New Zealand Civil Aviation Authority require accurate individual weights at the time of booking, on this basis we can no longer confirm your booking until we have received this information. Although we are aware that this may create some inconvenience we would appreciate your assistance here. It is preferable that you provide weights in your own unit measurements IE Pounds, Stone or Kilogram.


It should also be noted that as part of this requirement you will be weighed upon arrival and any deviation from your declared weight (within reason) may result in a flight being re scheduled or a surcharge being applied.

Cancellation Policy

Cancellation within 30 days of the date of travel will result in a 25% cancellation fee.
Cancellation within 7 days of the date of travel will result in a 75% cancellation fee.
Cancellation within 48 hours of the date of travel will result in a 100% cancellation fee.


Should Volcanic Air cancel the booking due to unsuitable weather conditions or for circumstances beyond our control, then a full refund will apply.


If you have any other queries regarding our Terms & Conditions, please contact us.

At this time of unprecedented upheaval Volcanic Air would like to reassure our valued customers that we will not be charging cancellation fees for tours booked or new bookings until further notice.


Given the current global situation it goes without saying that a collective approach from all of us will be the catalyst for our speediest possible recovery.


The team at Volcanic wish you all the best in this uncertain time.